Returns & Refunds policy
Shipping Policy
Last Updated: 26-11-2024
AUC Dental offers shipping for dental products and materials purchased through our marketplace.
1. Shipping Areas
We ship within India. International shipping may be available upon request.
2. Shipping Times
Orders are processed within 1-3 business days.
Delivery times may vary between 5-10 business days, depending on your location.
3. Shipping Charges
Shipping charges are calculated at checkout based on weight and location.
4. Order Tracking
Once your order is shipped, you will receive a tracking number.
5. Delays
Delays due to unforeseen circumstances (e.g., weather, strikes) are beyond our control.
For inquiries, contact legal@aucdental.com.
Cancellation and Refund Policy
Last Updated: 26-11-2024
At AUC Dental, we strive to ensure customer satisfaction. Please read our cancellation and refund policy carefully.
1. Appointment Bookings
Appointments can be canceled or rescheduled up to 24 hours before the scheduled time without penalty.
Cancellations made less than 24 hours before the appointment may not be eligible for a refund.
2. Product Orders
Orders can be canceled before shipping for a full refund.
Once shipped, cancellations are not permitted.
3. Refund Eligibility
Refunds for dental services are subject to clinic policies and will be processed within 7-10 business days.
Refunds for defective or incorrect products must be requested within 7 days of receipt.
4. How to Request a Refund
Contact us at legal@aucdental.com with your order or booking details.
5. Non-Refundable Items
Subscription fees and customized orders are non-refundable.